Case Study: Rockingham Insurance modernizes its technology platform and improves customer service with Guidewire InsuranceNow

Rockingham Insurance - Customer Case Study

Rockingham Insurance, a nearly 150-year-old property and casualty carrier headquartered in Harrisonburg, Virginia, serves personal and commercial lines across all 50 states and holds an "A" rating from A.M. Best. Facing the need to modernize its core systems and streamline operations, the company selected Guidewire InsuranceNow to replace legacy technology, reduce maintenance burdens, and better support customer-facing teams.

Rockingham is implementing InsuranceNow in three phases—starting with dwelling properties, then other personal lines (auto, homeowners, mobile homeowners, umbrella), and finally commercial lines (farmowners, BOP, etc.)—to deploy all-in-one functionality by line of business. The solution promises product maturity, easier upgrades and integrations, and outsourced maintenance from Guidewire, enabling Rockingham to focus on improving customer service and operational efficiency.

Rockingham Insurance

Eugene Vatnik

CIO