Case Study: P&V Group achieves streamlined claims operations and improved customer satisfaction with Guidewire ClaimCenter

P&V Group - Customer Case Study

P&V Group is a Belgian cooperative insurer serving individuals, businesses and institutions across multiple brands and channels; as of December 31, 2013 it reported an IFRS profit of €154.9 million and a solvency margin of 235%. Facing an aging claims platform, P&V sought a well‑organized, flexible and upgradeable system to streamline claims operations, improve business processes and boost customer satisfaction.

P&V selected Guidewire ClaimCenter after positive references and Guidewire’s global implementation track record; the platform was chosen for its user‑friendly, well‑organized functionality and ability to integrate quickly with internal and external systems. The implementation is aimed at faster deployment, more efficient claims handling, better customer outcomes and a scalable technology foundation for future upgrades.

P&V Group

Isabelle Coune

Responsible for Non-Life and Claims within the Board of Directors of the P&V Group