Case Study: Promutuel Assurance achieves a unified claims system and market leverage with Guidewire ClaimCenter

Promutuel Insurance Transforms Its Claims Business with Guidewire

Promutuel Insurance is a Québec-based mutual insurer made up of 26 associations and a federation, serving auto, home, commercial and farm lines since 1852. The Group struggled with fragmented, paper-heavy claims processes—each mutual used different systems and workflows—which slowed service, limited resource sharing and blocked growth; any new system required unanimous approval from all 26 member associations.

Promutuel used Guidewire’s Value Workshop to build a business case and then implemented Guidewire ClaimCenter with Guidewire Professional Services and partner V-NEO using an out-of-the-box, agile approach. The rollout finished seven months early and 25% under budget, delivering a single verified claims platform, improved cross-association resource allocation during peak events, reduced clerical work and independent adjuster use, increased preferred-vendor usage, earned an OCTAS award, and provided the leverage and confidence to deploy PolicyCenter and pursue a $50M Phoenix initiative.

Promutuel Assurance

Benoit Duchesne

Director, Claims Department