Case Study: Pioneer State Mutual Insurance Company achieves modern, flexible billing and enhanced customer service with Guidewire BillingCenter

Pioneer State Mutual Insurance Company - Customer Case Study

Pioneer State Mutual Insurance Company, a Michigan-based multi-line property/casualty carrier serving individuals and businesses, needed more flexible billing and payment capabilities to support its commercial, personal and workers’ compensation lines. The company sought a single system to replace the billing functionality in its policy administration platform and to keep pace with business growth and complexity.

Pioneer selected and is implementing Guidewire BillingCenter for direct and agency billing because of its comprehensive functionality, open architecture, configurability, account-level billing and ease of integration. The solution is expected to expand billing capabilities while preserving the company’s personal-touch service and to enable service enhancements for policyholders and agents.

Pioneer State Mutual Insurance Company

Tony Paris

Vice President and Chief Information Officer