Case Study: Penn National Insurance achieves flexible, real-time billing and faster time-to-market with Guidewire BillingCenter®

Penn National Insurance - Customer Case Study

Penn National Insurance, founded in 1919, is a property‑casualty insurer operating in nine states through more than 750 independent agencies, offering commercial, personal and workers’ compensation lines. Facing the rise of new payment methods, the need to provide real‑time web billing, tighter integration with agency management systems, and greater agility to support new products and billing plans, Penn National set out to replace its billing management platform.

The company selected Guidewire BillingCenter® to handle both direct and agency billing, beginning with Direct Bill Personal and Commercial lines and rolling out across all lines of business. BillingCenter was chosen for its flexibility, upgradeability and ease of integration into Penn National’s IT landscape; it enables eBilling and is expected to reduce time to market for new enhancements while supporting evolving business needs.

Penn National Insurance

Bryan Munchel

Director, Planning and Project Management