Case Study: NFU Mutual achieves streamlined premium billing and improved collections with Guidewire BillingCenter

NFU Mutual - Customer Case Study

NFU Mutual, the UK’s leading rural insurer, needed to improve premium billing, collection and agency commission processes across its motor, personal and commercial lines, which were constrained by manual administration, complex reconciliation and limited visibility.

By implementing Guidewire BillingCenter, NFU Mutual centralized and automated billing and commission workflows, integrated billing with policy processing for real‑time data, and streamlined collections. The result was measurable process efficiency savings, reduced payment administration and audit overhead, simpler premium reconciliation, stronger governance, and improved agency capabilities such as point‑of‑sale premium collection and faster reconciliation.

NFU Mutual

Nigel Bryan

Group Finance Manager