Case Study: Natixis achieves modernized, efficient claims management and improved digital customer experience with Guidewire ClaimCenter and CustomerEngage

Natixis - Customer Case Study

Natixis Assurances, the insurance arm of Natixis serving Groupe BPCE’s retail banking customers, needed to modernize its claims operations to boost competitiveness and service quality. Facing a legacy claims system and the imperative to improve the “moment of truth” for customers, the insurer sought a platform that would support digital engagement and more efficient partner and customer service across commercial and personal lines in EMEA.

Natixis selected Guidewire ClaimCenter and Guidewire CustomerEngage to replace its legacy claims platform and enhance digital account management. The implementation delivers a modern, scalable solution that opens the door to new digital capabilities, enabling faster, more effective claims handling and stronger customer support when it matters most, improving overall service quality and competitiveness.

Natixis

Nathalie Broutèle

CEO of Business Non-Life Insurance