Case Study: Mutual of Enumclaw enhances customer experience and streamlines billing with Guidewire BillingCenter

Mutual of Enumclaw - Customer Case Study

Mutual of Enumclaw, a regional mutual insurer founded in 1898, serves individuals, families, farms, and businesses across Washington, Oregon, Idaho, and Utah through local independent agents. The company needed a modern billing platform to manage both agency and direct bill operations, improve the customer experience for agents and policyholders, and provide an easy-to-maintain system that can be changed quickly to meet evolving business needs.

Mutual of Enumclaw selected Guidewire BillingCenter to centralize its billing operations and support future business agility. BillingCenter delivers a simpler, more maintainable billing environment and improved service interactions for agents and policyholders, positioning the insurer to realize measurable customer-experience and operational benefits.

Mutual of Enumclaw

David Wilson

Vice President of IT & Chief Information Officer