Case Study: Motorists Insurance Group achieves a unified, modern commercial-lines platform and improved agent experience with Guidewire InsuranceSuite

Motorists Insurance Group - Customer Case Study

Motorists Insurance Group, a Columbus, Ohio–based property & casualty, life insurance, and brokerage organization serving the Midwest, Northeast, and South, sought to modernize its technology and operations to better meet evolving agent and policyholder needs. The challenge was unifying multiple affiliates, antiquated systems, and inconsistent processes into a single, scalable commercial-lines platform across all states where it operates.

Motorists took a greenfield approach and implemented Guidewire InsuranceSuite (PolicyCenter, ClaimCenter, BillingCenter), Client Data and Rating Management, portals for agents and policyholders, and add-on modules. The unified solution—delivered on time and on budget in collaboration with Guidewire—created one consistent platform and user experience, improved agent and customer portals, and earned positive internal and external feedback while enabling the launch of a new, streamlined commercial lines company.

Motorists Insurance Group

John Kessler

Senior Vice President and Chief Strategy Officer