Case Study: MiddleOak achieves faster product updates and operational efficiency with Guidewire PolicyCenter

MiddleOak - Customer Case Study

MiddleOak, a regional insurer writing auto, home, umbrella, business, flood, watercraft and specialty lines through Middlesex Mutual (est. 1836) and Holyoke Mutual (est. 1843), needed a more flexible underwriting and policy administration platform for its Specialty Habitational and related Umbrella business. The company’s goals were faster, higher-quality product updates, fewer manual tasks for staff, and an easier experience for independent agents so employees could focus on serving customers.

MiddleOak selected Guidewire PolicyCenter (with Guidewire Live Analytics) to provide out-of-the-box workflows and a flexible design that lets the business make product changes and upgrades on its own schedule. The solution is expected to accelerate time-to-market and improve product quality, reduce manual work, simplify agent interactions, and increase staff self-sufficiency and customer-facing capacity.

MiddleOak

Anne Tarryk

Senior Vice President, Distributed Technology