Case Study: Main Street America Group achieves modernized, efficient claims processing with Guidewire ClaimCenter

Main Street America Group - Customer Case Study

Main Street America Group is a super‑regional mutual insurance holding company operating nine property/casualty carriers and writing nearly $1 billion in annual premium across personal, commercial and surety lines. Facing aging, fragmented claims infrastructure and internal build challenges, the company committed to modernizing its core claims systems to improve efficiency, compliance and service delivery.

Main Street America completed a three‑year, phased deployment of Guidewire ClaimCenter—replacing three legacy systems across personal, commercial and workers’ compensation lines—with the final line of business in production in 2008. The on‑time, on‑budget project included 26 integrations to key systems and, together with Guidewire data management and BI, delivered measurable improvements in claims handling, file organization and quality, regulatory compliance, vendor integration and new‑adjuster training.

Main Street America Group

Mike Lancashire

Senior Vice President, Claims and Integrated Customer Solutions