Case Study: Lumley New Zealand improves data quality and modernizes policy, billing, and claims with Guidewire InsuranceSuite

Lumley New Zealand - Customer Case Study

Lumley New Zealand, the country’s fourth-largest general insurer, needed to modernize its underwriting, policy administration and billing systems to keep pace with changing business demands. After a successful ClaimCenter implementation, the insurer—serving commercial and personal lines through brokers and a nationwide branch network—sought a flexible platform to improve data quality and access, create consistent processes and best-practice underwriting, and better manage risk.

Lumley implemented Guidewire’s InsuranceSuite—deploying PolicyCenter and BillingCenter for both commercial and personal products in a phased approach alongside ClaimCenter and Live Analytics. With Guidewire’s hands-on support for resourcing, industry expertise and implementation guidance, Lumley modernized its core systems, achieved more consistent processes and improved data access and underwriting risk management, establishing an ongoing strategic partnership.

Lumley New Zealand

Mike Gardner

Head of IT