Case Study: Kentucky Farm Bureau Insurance achieves faster quoting, streamlined claims and billing with Guidewire InsuranceSuite

Kentucky Farm Bureau Mutual Insurance Company - Customer Case Study

Kentucky Farm Bureau Mutual Insurance Company (KFB), the largest insurer in Kentucky, set out to modernize and consolidate its policy, claims, and billing systems to improve collaboration between local agents and state office underwriters, speed quoting and underwriting, automate claims processing, reduce cycle times, and enable future billing features to enhance member experience.

KFB implemented Guidewire InsuranceSuite—PolicyCenter and ClaimCenter are in production and BillingCenter has been selected for a phased rollout beginning with Personal Auto. PolicyCenter enables 400+ agents to collaborate more effectively, yields faster quotes and applications, and improves underwriting efficiency and competitiveness; ClaimCenter automates claims handling, assigns claims to the right adjuster at intake, shortens cycle times, and is widely adopted by users. BillingCenter will provide a flexible billing platform to support future capabilities (for example, mobile updates), and leadership reports reduced operational and IT costs with continued benefits as rollouts continue.

Kentucky Farm Bureau Insurance

Kelly Hall

Vice President, Information Technology