Case Study: Jewelers Mutual Insurance Company achieves faster time-to-market and improved operational efficiency with Guidewire InsuranceSuite

Jewelers Mutual Insurance Company - Customer Case Study

Jewelers Mutual Insurance Company, the only insurer in North America focused exclusively on jewelry, faced the challenge of modernizing complex legacy systems to support underwriting, policy administration, billing, and claims. The insurer needed a unified platform to streamline operations and enable faster product launches, first for its personal lines and later for commercial business—undertaking the added complexity of implementing three core systems simultaneously.

Jewelers Mutual selected and deployed Guidewire InsuranceSuite (PolicyCenter, BillingCenter, ClaimCenter), now live across all 50 U.S. states and nine Canadian provinces. The new platform has improved responsiveness to policyholders and agents, reduced time to market for new products, enhanced analytics and reporting, and driven operational efficiencies—positioning the company to meet current and future IT and business goals.

Jewelers Mutual Insurance Company

Joel Matthies

Chief Information Officer