Case Study: JEVCO Insurance Company achieves faster claim cycle times and improved customer service with Guidewire ClaimCenter

JEVCO Insurance Company - Customer Case Study

JEVCO Insurance Company, a Canadian open‑market specialty insurer operating across personal and commercial lines (auto, motorcycle, recreational vehicles, property, liability and surety), needed to modernize claims handling to better serve customers coast to coast. The company’s goals were to reduce initial claim contact times, shorten claim cycle times and raise overall service quality, which required a comprehensive, flexible claims management system built on modern technology.

JEVCO selected and deployed Guidewire ClaimCenter across all lines of business. Early results include improved productivity and responsiveness, a more intuitive, holistic claims environment, and fewer manual administrative tasks—allowing adjusters to focus on customer service and higher‑value adjusting work, with positive impacts on indemnity and expense spend.

JEVCO Insurance Company

Joe Colby

Vice President of Claims