Case Study: Aioi Nissay Dowa Insurance achieves rapid product expansion and fully automated operations with Guidewire InsuranceSuite on Guidewire Cloud

How Aioi Nissay Dowa Engages, Innovates, and Grows Efficiently

Aioi Nissay Dowa Management New Zealand (Aioi NZ), part of Japan’s MS&AD group, provides motor and commercial insurance but was held back by an inflexible, insecure legacy system. That platform made launching new products slow, required 13 manual steps for new-business intake, created compliance and data risks, and constrained growth and customer experience.

To address this, Aioi NZ implemented Guidewire InsuranceSuite on Guidewire Cloud with partner Tenzing and involved frontline staff in the rollout. The cloud solution and Advanced Product Designer let the insurer scale from one brand to eight across three lines and 50+ products, automate intake to 100% (eliminating manual steps), improve user and customer experiences, accelerate upgrades, and position the business to double without increasing headcount.

Aioi Nissay Dowa Insurance

Aaron Martin

IT Manager