Case Study: Homeserve PLC achieves scalable, efficient claims handling with Guidewire ClaimCenter

Homeserve PLC - Customer Case Study

Homeserve PLC, a fast-growing UK provider of home emergency and multi-trade repair services that managed 650,000 property repairs in 2006, needed a coordinated claims platform to support its expanding business and contracts with major insurers and consumers. Rapid growth and the move to a multi-trade offering created complexity across commercial and personal lines that existing systems could not efficiently handle.

Homeserve deployed Guidewire ClaimCenter as a web-based claims management system, integrating it with contact centres to support all phases of claims and emergency repair coordination. Implemented in under eight months and rolling out to 1,000 users, the solution is in production and has improved process efficiency, enhanced customer service, and enabled the business to tailor products and scale claims handling across the UK market.

Homeserve PLC

Nick Capell

Group IT Director