Case Study: Hartford Steam Boiler achieves operational efficiency and enhanced customer service with Guidewire ClaimCenter

Hartford Steam Boiler - Customer Case Study

Hartford Steam Boiler (HSB), part of Munich Re’s Risk Solutions family and founded in 1866, is a specialty engineering and technical risk insurer with more than half its staff made up of engineers and technical personnel. HSB needed a flexible, functional claims platform to support growth in its personal lines and core commercial specialty business, give adjusters tools to boost efficiency and proficiency, and maintain high levels of customer service.

HSB implemented Guidewire ClaimCenter across all personal and commercial lines in the U.S., delivering the project on time and under budget. The system has improved operational efficiency, technical proficiency and customer service; HSB is satisfied with results and is exploring broader global use.

Hartford Steam Boiler

Wade Bolin

Senior Vice President, Claims