Case Study: Grinnell Mutual achieves operational transformation and improved customer service with Guidewire Core and Digital products

Grinnell Mutual - Customer Case Study

Grinnell Mutual, a Grinnell, Iowa–based insurer operating in 15 states with more than 1,600 independent agencies and partnerships with 250 mutual members, provides personal, commercial and workers' compensation coverage and is the largest primary reinsurer of farm mutuals in North America. Facing the need to enter a new market and modernize operations to better serve agents and policyholders, the company sought a comprehensive, fully integrated platform to improve operational effectiveness, efficiency and customer service.

Grinnell Mutual selected Guidewire’s Core and Digital suite—including PolicyCenter, BillingCenter, ClaimCenter, InsuranceSuite, Guidewire Digital and add-on modules—to transform how it does business. The company is implementing all products simultaneously for its personal lines with plans to extend the Guidewire systems to other states, expecting the integrated solution to streamline operations and enhance service for agents and policyholders.

Grinnell Mutual

Roby Shay

Vice President, Enterprise Solutions, and Chief Information Officer