Case Study: Frank Cowan Company achieves faster, more efficient claims processing and improved visibility with Guidewire ClaimCenter

Frank Cowan Company - Customer Case Study

Frank Cowan Company is a Canadian leader in specialized insurance programs for municipalities, public service, healthcare, education and community organizations, drawing on over 85 years of industry experience. To speed claims handling, improve service to clients and independent brokers, and gain better operational visibility, the company decided to modernize its claims system and selected Guidewire ClaimCenter and Guidewire Digital.

Implementing ClaimCenter and Guidewire Digital provided advanced tracking, reporting and integration capabilities, giving Frank Cowan real‑time visibility into claims and early warning signs of issues. The solution enabled more proactive case resolution, faster, more efficient claims processing and improved customer service across commercial and personal lines while integrating with existing systems.

Frank Cowan Company

Derek Sarluis

Vice President, Claims