Case Study: FMG achieves faster, more efficient claims processing with Guidewire and OnBase by Hyland

FMG Uses OnBase to Enhance the Value of Its Guidewire Implementation

FMG, New Zealand’s leading rural insurer, was implementing Guidewire ClaimCenter and found that claims documents were scattered across too many systems and manual processes. With no single place to access claim-related information, its consultants were overwhelmed by application files, scanned paper, faxes, emails, images, and other documents, slowing claims work and making it hard to get a complete view of each case.

Guidewire and Hyland’s OnBase were used to integrate and manage this content directly within ClaimCenter. The solution gave FMG a single interface for claims data and related documents, automated capture and linking of content, and improved access for consultants. As a result, FMG reported 90% time savings in claims processing, 90% savings in reviewing and retrieving claims documents, 45% faster photo capture and classification, 100% savings for policyholder correspondence, a 230% ROI, and a 1.6-year payback, with a five-year net benefit of NZ$2.3 million.

FMG

Chris Black

Chief Executive