Case Study: Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho) achieves faster claims processing and streamlined policy and billing with Guidewire

Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho) - Customer Case Study

Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho), the state’s largest domestic property/casualty insurer serving commercial and personal lines, needed to replace aging policy, billing, and claims systems and build a stronger technology foundation. After beginning core upgrades in claims and reviewing handling practices, FBM Idaho sought a single-vendor, easy-to-maintain solution that would let its IT team stay self-reliant, support personalization, speed policy delivery, and remove technology barriers to service improvements.

FBM Idaho selected Guidewire’s InsuranceSuite—PolicyCenter and BillingCenter to complement its already deployed ClaimCenter and Guidewire Digital—providing modular, web-based applications on a shared platform. The implementation automated processes, standardized claim handling, and consolidated capabilities into one system, speeding claim processing, simplifying adjusters’ work, accelerating policy delivery to customers, and enabling more personalized communications and improved service.

Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho)

Tim Stronks

Vice President, Personal Lines