Case Study: Encova Insurance achieves a unified, modern commercial-lines platform and improved agent & policyholder experience with Guidewire InsuranceSuite

Encova Insurance - Customer Case Study

Encova Insurance (Motorists Insurance Group), headquartered in Columbus, Ohio, is an A‑rated property & casualty, life insurance and brokerage organization serving independent agents across the Midwest, Northeast and South. Facing fragmented, antiquated systems across affiliates, Encova launched an organization‑wide initiative to modernize its technology and operations and better meet evolving agent and policyholder needs by reinventing its commercial lines business.

Encova implemented Guidewire InsuranceSuite—PolicyCenter, BillingCenter, ClaimCenter—plus Client Data Management, Rating Management, standards‑based templates and customer/agent portals across all commercial lines and states. The greenfield approach eliminated complex integrations, delivered a single technology platform and consistent processes, completed on time and on budget, and produced positive internal and agent feedback with an improved digital experience for policyholders and agents.

Encova Insurance

Todd Lawrence

Vice President of Business Transformation