Case Study: Donegal Insurance Group achieves faster, more intuitive end-to-end claims processing with Guidewire ClaimCenter

Donegal Insurance Group - Customer Case Study

Donegal Insurance Group, a $400M direct‑written premium insurer founded in 1889 and rated A (Excellent) by A.M. Best, provides personal, farm and commercial insurance across the Mid‑Atlantic, Southeast and Midwest. Although its claims operation already performed well, Donegal undertook a multi‑year search to modernize its claims platform and further improve service to policyholders and agents across commercial, personal and workers’ compensation lines.

Donegal selected Guidewire ClaimCenter (alongside Guidewire BillingCenter and Live Analytics capabilities) for end‑to‑end claims processing due to its extensive functionality, intuitive web interface and ease of use. The pilot showed users were productive in less than a day of basic training, enabling a faster rollout, improved operational efficiency and better service delivery to customers and agents.

Donegal Insurance Group

Charles M. Ferraro

Senior Vice President and Chief Information Officer