Case Study: Direct Line achieves scalable claims growth and improved customer service with Guidewire ClaimCenter

Direct Line - Customer Case Study

Direct Line, a UK insurer founded in 1985 and operating in Italy since 2002 with over 900,000 customers, sought a modern claims system that would align with its evolving business needs and core values of excellence, enthusiasm and transparency to maintain high customer satisfaction as it grows.

Direct Line Italy selected Guidewire ClaimCenter (part of the Guidewire suite) for its modern, standards-compliant technology and easy integration with other systems. The implementation supports planned growth, delivers operational efficiencies, enables improved customer service, and advances the company’s IT roadmap and application modernization.

Direct Line

Jamie Brown

Chief Executive Officer