Case Study: Direct General Corporation achieves rapid claims modernization and operational efficiencies with Guidewire ClaimCenter

Direct General Corporation - Customer Case Study

Direct General Corporation, an insurer serving customers through nearly 500 retail locations across the Southeastern United States, needed a modern claims platform to support future growth and evolving business needs. The challenge was to replace legacy processes with a scalable, efficient system that could be rolled out across all offices while minimizing disruption.

Direct General selected Guidewire ClaimCenter (with Guidewire Live Analytics) for its operational efficiency and flexible architecture and partnered with Capgemini for implementation. The phased deployment—completed in under eight months from design to go-live—delivered out-of-the-box functionality, smoother operations, and a technology foundation to support ongoing growth.

Direct General Corporation

Jon Walters

Chief Information Officer