Case Study: Definity achieves 10x faster deployments, 75% less downtime, and rapid product launches with Guidewire Cloud

Definity’s Innovative Mindset Continues to Yield Success

Definity, formed in 2021 as the parent of long-standing Canadian P&C brands (Economical, Sonnet, Family Insurance Solutions, Petline), had partnered with Guidewire since 2013 to build digital platforms. By 2020 the company faced a critical choice—upgrade its on‑premises InsuranceSuite or migrate to Guidewire Cloud—to address scalability, performance and rapid‑growth needs as it prepared for public markets.

Definity migrated to Guidewire Cloud in 2022, enabling seamless, no‑cost updates and far greater agility: deployment environments are set up 10× faster, platform downtime for new capabilities fell by 75%, broker quote response improved by about one‑third (driving a 4% lift in quotes), and the company now deploys capabilities bi‑weekly. The cloud also provided the scalability and integrations needed to handle surge claims during a major storm and to launch Sonnet Shift, a first‑of‑its‑kind Canadian usage‑based insurance product.

Definity

Tatjana Lalkovic

Chief Technology Officer