Case Study: CSAA Insurance Group achieves company‑wide standardized, modernized claims operations with Guidewire ClaimCenter

CSAA Insurance Group - Customer Case Study

CSAA Insurance Group, a leading provider of AAA‑branded insurance, selected Guidewire ClaimCenter® as its new claims management platform after acquiring AAA Mid‑Atlantic. The company sought to standardize and modernize claims operations across lines of business and locations to ensure consistent service quality for policyholders and improve operational efficiency for staff.

By standardizing on ClaimCenter company‑wide, CSAA will centralize claims operations and simplify system support and maintenance. The implementation is expected to boost operational efficiencies, enable staff to collaborate across locations, and provide a scalable technology foundation to support growth and higher service levels.

CSAA Insurance Group

Joe Tonkovich

Senior Manager, Claims