Case Study: CopperPoint Mutual Insurance Company achieves enhanced operational efficiency and improved agent and customer experience with Guidewire InsuranceSuite

CopperPoint Mutual Insurance Company - Customer Case Study

CopperPoint Mutual Insurance Company, founded in 1925, is Arizona’s leading workers’ compensation insurer with about 19,000 policyholders and roughly 30% market share. Facing the need to modernize core systems and better support a growing agency distribution channel, CopperPoint sought a platform that could improve rating, underwriting, policy administration, billing and claims while enabling faster product development and superior agent and customer experiences.

CopperPoint selected Guidewire InsuranceSuite—deploying PolicyCenter (with Rating Management and Underwriting) and BillingCenter first, followed by ClaimCenter—to replace legacy processes. The implementation is intended to streamline operations, accelerate product delivery, and deliver enhanced service for agents and customers, supporting both current business needs and future growth.

CopperPoint Mutual Insurance Company

Rick Jones

Executive Vice President & Chief Operations Officer