Case Study: CompWest Insurance Company achieves faster, more cost-effective claims processing with Guidewire ClaimCenter

CompWest Insurance Company - Customer Case Study

CompWest Insurance Company, a specialty workers’ compensation insurer serving small and mid-sized businesses in the Western U.S., needed to improve claims processing efficiency, expand adjusting capabilities, control costs, and maintain high-quality care for injured workers as it grew. The challenge was to modernize claims operations to sustain operational excellence and better outcomes while keeping costs and premiums competitive.

CompWest implemented Guidewire ClaimCenter in a seven-month project led by partner BearingPoint, which now hosts and maintains the solution. The deployment expanded adjusting capabilities, increased operational efficiency and cost-effectiveness, and helped the company sustain strong outcomes—outperforming peers in litigation avoidance and paid indemnity—while enabling lower costs, premium savings, and improved care for injured workers.

CompWest Insurance Company

Mike Knibbs

Director of Information Technology