Case Study: Capital Insurance Group achieves more flexible, responsive billing and improved customer retention with Guidewire BillingCenter

Capital Insurance Group - Customer Case Study

Capital Insurance Group (CIG), a provider of personal, home and auto insurance, needed to modernize the technology behind its billing operations across all lines of business. The company faced a complex, inflexible billing platform that made routine changes time-consuming and hindered responsiveness to agents and policyholders, including the ability for business users to modify payment plans.

CIG selected Guidewire BillingCenter for its comprehensive functionality, configurability, ease of integration and intuitive UI. The platform is expected to simplify system changes and future upgrades, enable more billing and payment options for customers and targeted segments, and deliver a smoother billing experience that improves retention and supports new-business growth.

Capital Insurance Group

Rads Mydam

Chief Information Officer and Vice President - Information Technology