Case Study: Canadian Automobile Association Insurance Company (Ontario) achieves enhanced customer service and operational efficiency with Guidewire InsuranceSuite

Canadian Automobile Association Insurance Company - Customer Case Study

The Canadian Automobile Association Insurance Company (Ontario) (CAA Insurance), part of CAA South Central Ontario—the largest CAA club serving over 1.8 million members—provides auto and property insurance across Ontario and the Maritimes. Facing the need to modernize and consolidate core systems for rating, underwriting, policy administration, claims and billing, the company sought improved data access, reporting, operational visibility and a better customer experience through a more integrated platform.

CAA Insurance implemented Guidewire InsuranceSuite—PolicyCenter, ClaimCenter, BillingCenter, add-on modules and Guidewire Digital—in a single, parallel roll-out. The unified suite integrated smoothly with its SOA/ESB architecture, delivering a consistent user experience and seamless system interoperability, which improved reporting, operational efficiency and visibility and enabled the company to more quickly and effectively enhance service for its clients.

Canadian Automobile Association Insurance Company (Ontario)

Matthew Turack

Vice President, Insurance