Case Study: California Insurance Guarantee Association achieves streamlined, scalable claims handling with Guidewire ClaimCenter

California Insurance Guarantee Associatio - Customer Case Study

The California Insurance Guarantee Association (CIGA) is a statutorily created organization that pays claims of insolvent insurers in California across three funds (workers’ compensation, personal lines, and other commercial lines). Facing highly fragmented claims adjudication processes and the need to onboard new insolvencies, CIGA sought a flexible, scalable claims management system that could standardize workflows, convert existing claims from multiple sources, and support more than 1,000 claims handlers across multiple locations.

CIGA selected Guidewire ClaimCenter for its comprehensive claim-handling features and robust technology capable of meeting the association’s complex requirements. The implementation modernized the adjuster and third‑party administrator experience, standardized processes across lines and locations, enabled large-scale claims conversion, and delivered a scalable platform backed by Guidewire’s proven deployment track record and strong vendor commitment.

California Insurance Guarantee Association

Lawrence Mulryan

Executive Director