Case Study: California Casualty achieves faster, more efficient claims handling and improved customer service with Guidewire ClaimCenter 7.0 and Guidewire Live Analytics

California Casualty - Customer Case Study

California Casualty Group, a 100‑year‑old insurer headquartered in San Mateo with service centers in Arizona, Colorado and Kansas, provides auto and home insurance to educators, law enforcement, firefighters and nurses in 44 states. Already using Guidewire ClaimCenter since 2008 and Guidewire Live, the company sought to modernize claims handling and equip staff with the latest tools to improve customer service and reduce manual work, prompting an upgrade to ClaimCenter 7.0.

By upgrading to ClaimCenter 7.0 and leveraging Guidewire Live Analytics, California Casualty automated previously manual tasks, streamlined how claims information is collected and retrieved, and gained better visibility into claim status. The improvements boosted claims-team productivity, enhanced measurement and metrics, and delivered a stronger customer experience.

California Casualty

Jim Kauffman

Senior Vice President, Claims