Case Study: Aviva UK achieves streamlined underwriting, faster product launches and greater agility with Guidewire PolicyCenter and ClaimCenter

Aviva UK - Customer Case Study

Aviva UK, a leading insurer serving more than 20 million customers and holding roughly 15% of the UK general insurance market, needed to replace disparate policy and claims systems for its Commercial Lines business. The company wanted a cohesive platform to streamline underwriting, policy administration and claims management, increase business agility, and accelerate time-to-market for new products.

Aviva selected Guidewire PolicyCenter and ClaimCenter, with add-on modules, using PolicyCenter also for rating and reinsurance management. The implementation consolidated underwriting, policy and claims functions onto a single platform, improving operational efficiency, enabling faster product launches, and better aligning IT capabilities with Aviva’s growth objectives.

Aviva UK

Malcolm Simpkin

Chief Information Officer