Case Study: Automobile Club of Southern California achieves rapid consolidation and modernized end-to-end claims handling with Guidewire ClaimCenter

Automobile Club of Southern California - Customer Case Study

The Automobile Club of Southern California, the largest AAA affiliate with over 10 million members, 9,000 employees, and club services across 14 states, faced fragmented legacy claims systems that hindered real-time data sharing and threatened its high member-service standards. To maintain and grow its service capabilities, the Auto Club needed to modernize and consolidate claims processing across all lines of business.

The Auto Club selected Guidewire ClaimCenter (with Guidewire Live Analytics) for an intuitive, web-based, end-to-end claims solution and worked with Guidewire to meet a rigorous schedule, successfully deploying ClaimCenter in just eight months. The implementation consolidated legacy systems, improved functionality and performance, and strengthened the organization’s ability to share data in real time and support future business growth.

Automobile Club of Southern California

Michael Kerrigan

Vice President and Chief Information Officer