Case Study: AAA Carolinas achieves faster speed-to-market and a modern, integrated digital insurance platform with Guidewire InsuranceSuite and Digital Portals

AAA Carolinas - Customer Case Study

AAA Carolinas, an affiliate of the AAA federation of clubs, faced aging systems that hampered speed-to-market and left the organization operating like a "development shop" rather than meeting agent and policyholder demands. To modernize its personal-lines operations and improve the digital experience, the company chose Guidewire InsuranceSuite (PolicyCenter, BillingCenter, ClaimCenter) along with Guidewire Digital Portals.

Deployed in a private cloud with managed services, the integrated Guidewire platform provides underwriting, rating, policy administration, billing, claims management, and self-service portals for policyholders. The solution streamlines operations, accelerates product delivery, and lets agents focus on serving customers while offering improved digital and self-service capabilities.

AAA Carolinas

Jim McCafferty

President