Case Study: Texas State Technical College achieves faster, more efficient IT support and improved reporting with GroupLink's everything HelpDesk

Texas State Technical College - Customer Case Study

Texas State Technical College (TSTC) in Waco — a state-supported technical college serving more than 739 faculty and staff, over 4,000 students and roughly 2,000 workstations — faced limitations with an eight-year-old help-desk database that relied on paper receipts, had limited availability and access, and provided inadequate reporting. Seeking a modern, web-based solution, TSTC turned to GroupLink and its everything HelpDesk product.

GroupLink implemented everything HelpDesk, delivering a web interface, email automation and integration with the college’s directory and email systems that improved communication, eliminated paper processes and enabled fast, powerful trending and status reports. The tool allowed TSTC’s eight-person IT team to track tickets as well as servers, routers, upgrades and hardware, streamlining workflows, increasing departmental efficiency and providing an affordable, supported solution for the college.

Texas State Technical College

Cori Chappell

Network Administrator