Case Study: Inform GmbH boosts communication and end-user satisfaction with GroupLink's everything HelpDesk

INFORM GmbH - Customer Case Study

INFORM GmbH, a growing software development company of over 400 employees in Aachen, Germany, struggled with an inefficient email-based help process that left managers unsure who was working on which issues. Seeking a customizable, infrastructure-integrated solution to track requests, solutions and provide real‑time communication, INFORM GmbH selected everything HelpDesk from GroupLink.

GroupLink implemented everything HelpDesk with GroupWise and ZENworks integrations plus multilingual support, automatically converting emails into tickets, showing live ticket statuses, linking assets to incidents and surfacing incident reports and trends. The deployment improved communication and end‑user satisfaction, made issue tracking and trend analysis visible to technicians and managers, and enabled faster, better‑informed business decisions.

INFORM GmbH

Michael Carell

Network Administrator