Case Study: City of Simi Valley achieves a simple, low-cost, updatable help desk with GroupLink’s everything HelpDesk

City of Simi Valley - Customer Case Study

The City of Simi Valley, serving over 126,000 residents and supporting roughly 6,000 workstations across seven locations, struggled with an outdated help-desk system (HEAT) that was expensive to upgrade, difficult for technicians and end users to use, and incompatible with the city's Linux infrastructure. To solve this, the City selected GroupLink and its everything HelpDesk solution.

GroupLink implemented everything HelpDesk, a web-based, Linux-compatible help-desk that is simple to use, mobile-enabled, and low-cost to renew. The switch let Simi Valley’s five technicians more easily track and resolve tickets, support users from any web-enabled device, and apply inexpensive upgrades—resulting in improved end-user satisfaction, greater technician efficiency, and the ability to upgrade the system several times without major budget approvals.

City of Simi Valley

Barbara Wisely

Senior IS Analyst