Case Study: BigBasket achieves unified, cost-effective observability with groundcover

BigBasket, a TATA Enterprise, migrates to groundcover to unify, deepen, and extend visibility

Bigbasket, a major Indian online grocery e-commerce company, faced significant observability challenges due to a fragmented and costly mix of tools. Their legacy APM provider's volume-based pricing forced them to limit data ingestion and user access, creating visibility gaps and making it difficult to correlate issues across their microservices-based AWS and Kubernetes infrastructure.

By implementing groundcover, Bigbasket gained a unified platform for logs, metrics, and traces. The solution's eBPF auto-instrumentation provided deep visibility without complex code changes, while its "bring your own cloud" pricing model delivered predictable costs. This allowed the company to cut its observability costs in half, increase coverage in testing environments, and achieve faster incident resolution with full-stack visibility.

Bigbasket

Sushant Gulati

Senior Engineering Manager