Case Study: Momentive achieves improved candidate experience and stronger talent brand with Greenhouse Software

Momentive applies candidate feedback to transform their hiring process

Momentive, the maker of SurveyMonkey and enterprise brands GetFeedback and Momentive, is a 1,600-person company built on a culture of feedback. Recruiting leaders discovered—via Greenhouse candidate surveys and direct comments—that many rejected candidates felt left in the dark and that 60% would be more likely to reapply if they’d received feedback.

Momentive piloted a program to train recruiters and provide feedback calls to candidates rejected after first-round or panel interviews, then rolled it out company-wide. The change boosted candidate sentiment—75% said the feedback was extremely or very valuable and 91% said they would reapply—while strengthening Momentive’s talent brand and recruiters’ feedback skills.

Momentive

Molly Smith

Senior Manager of Global Recruiting Operations