Case Study: Major League Baseball (MLB) achieves 25% reduction in time-to-hire with Greenhouse Software

MLB hits a hiring home run with Greenhouse

Major League Baseball (MLB) — a 25,000-employee organization that includes the Office of the Commissioner, MLB Advanced Media and MLB Network — faced a fragmented hiring process using Taleo. The legacy ATS lacked configurability, visibility and collaboration, leaving hiring managers unable to use the system, forcing candidate evaluations and scorecards to live outside the platform and creating silos between recruiting and hiring teams.

Switching to Greenhouse gave MLB company-wide access to a configurable recruiting suite, a robust referral program, built-in scheduling, custom scorecards and 250+ integrations (including LinkedIn, Entelo, HireVue and Workday), plus dedicated customer-success support and a smooth data migration. The result: a 25% reduction in time-to-hire, 33% fewer interviewing hours per hire, under-12-hour interviewer feedback turnaround, a 50% reduction in candidate touchpoints, a candidate-experience score 23% above benchmark and an NPS of 10 for Greenhouse’s team.

Major League Baseball

Darrell Lampa

Director of Talent Acquisition