Case Study: Merit America achieves a 91% offer acceptance rate with Greenhouse Software

Merit America achieves a 91% offer acceptance rate with Greenhouse

Merit America is a national nonprofit that builds fast, flexible pathways from low-wage work to family-sustaining careers. Faced with an antiquated ATS, inconsistent interview practices and a lack of hiring data, the organization struggled with unconscious bias and an unequal candidate experience as it scaled its programs in IT, data, UX and other fields.

By adopting Greenhouse and standardizing kickoff forms, interview plans, scorecards, anonymized assessments and automated outreach, Merit America created a structured, data-driven hiring process and continuous candidate feedback loop. The changes drove measurable impact: a 91% offer acceptance rate, 50% of BIPOC candidates advancing to panel interviews, 100% of roles using competency-aligned guides, 82% positive candidate experience, and 95% of planned roles filled in seven weeks or less.

Merit America

Katie Rakusin

Director of Talent Acquisition