Case Study: Munchery achieves a 25-day faster source-to-close and 32% lower cost-per-hire with Greenhouse Software

Making Data driven Decisions at Munchery

Munchery, an on-demand food shipping and delivery service in the e-commerce space with 100+ employees, struggled to manage recruiting without reliable metrics. Prior to adopting a recruiting platform, the team lacked insight into process and timelines, had an inconsistent interview process, poor recruiter–hiring manager communication, and slow source-to-close times.

By implementing Greenhouse, Munchery gained structured data and visibility—tracking KPIs like hiring speed, cost-per-hire, recruiter cost ratio, and pipeline efficiency; aligning recruiters and hiring managers through shared candidate status; standardizing feedback with scorecards; and speeding offers via DocuSign. The result was a 25-day reduction in source-to-close, a 32% decrease in cost-per-hire, and a pipeline efficiency 400× the industry standard.

Munchery

Jeff Umscheid

People And Talent Operations