Case Study: Thumbtack achieves improved recruiting productivity and transparency with Greenhouse Software

Improving Productivity & Performance Through Analytics at Thumbtack

Thumbtack, founded in 2009 and now a 400+ person technology company, runs a marketplace that connects customers with local service providers. After a $125M Series D in 2015, Thumbtack needed to accelerate hiring and required clear KPIs and robust analytics to measure recruiting performance—specifically conversion rates, phone screen-to-hire ratios, sourcing efficiency, and recruiter productivity.

By implementing Greenhouse Analytics, Thumbtack discovered a phone-screen benchmark and rebalanced recruiter caseloads, while also identifying high-ROI sourcing channels and shifting resources to referrals and passive sourcing. The result was greater transparency into recruiting performance, more granular data on sourcing quality, and stronger, data-driven recruiting decisions that improved productivity and helped the company hit its hiring objectives.

Thumbtack

Nathan Allen

Head Of Thumbtack Labs