Case Study: SendGrid eliminates first-day jitters and scales pre-boarding with Greenhouse Software

How SendGrid Eliminates First-Day Jitters with Pre-Boarding

SendGrid’s People Ops team faced a common problem: new hires arrived nervous and unprepared, while onboarding relied on disjointed documents, printed checklists and time‑consuming back‑and‑forth emails that couldn’t scale as hiring grew (~10 hires/month). The company needed a repeatable way to reassure newcomers and streamline administrative work before day one.

By adopting Greenhouse Onboarding, SendGrid began pre‑boarding as soon as an offer was signed with a single welcome email, centralized resources, interactive employee profiles and clear first‑day plans and FAQs. The shift reduced manual work for People Ops, helped new hires build relationships and complete checklist items early, and drove strong outcomes—92% of new hires in 2016 reported a positive onboarding experience.

SendGrid

Emily Staebell

People Operations Generalist