Case Study: NerdWallet slashes manual scheduling by 75% and boosts SLA to 98% with Greenhouse Software

How NerdWallet leverages Interview Schedule and Greenhouse to automate key parts of their hiring process and improve the candidate experience

NerdWallet, a fast-growing fintech company, faced a scaling problem: manual interview scheduling had become unsustainable, consuming more than 80% of recruiting coordinators’ time and causing 48-hour SLA breaches, scheduling errors, time‑zone headaches and a massive seasonal load for university recruiting.

By implementing Greenhouse as their ATS and integrating Interview Schedule, NerdWallet automated scheduling with features like Loops, booking links and load balancing, while keeping control and visibility in one workflow. The result: scheduling that once took hours now completes in minutes, SLA success rose from 80% to nearly 98%, manual scheduling time dropped ~75%, turnaround to booked interviews shortened to about 24 hours, and the candidate experience significantly improved.

NerdWallet

Kirsten Armstrong

Talent Operations & Programs Lead