Case Study: Bird (formerly MessageBird) achieves inclusive, data-driven hiring at scale with Greenhouse Software

How MessageBird drives better hiring outcomes at scale with Greenhouse

MessageBird is an omnichannel communications platform used by over 25,000 customers and more than 700 employees worldwide. Rapid growth from about 100 people in 2018 exposed a fragmented hiring process—managers used inconsistent interview plans, feedback was unstructured, and two recruiters couldn’t track meaningful KPIs with their existing tool, creating biased decisions and weak cross-functional alignment.

MessageBird adopted Greenhouse Advanced to standardize hiring: role kits and interview plans are tracked centrally, competency-based scorecards and more diverse panels are required, and the team runs regular training and reporting. Within three months they achieved aligned, more inclusive hiring, stronger data-driven insights (time to hire, pipeline health, quality of hire), and Greenhouse now serves as their single source of truth for recruiting.

Bird (formerly MessageBird)

Barbara Gaillard

Global Director of Talent Acquisition Operations