Case Study: Booking.com achieves enterprise-level hiring at scale with Greenhouse Software's dedicated Technical Account Manager

How a Greenhouse Technical Account Manager helps Booking.com with large-scale technical support

Booking.com, a global online travel leader with 13K+ employees, was rapidly scaling and needed to standardize hiring across regions while mitigating technical risk and tracking account health at enterprise scale. Their Recruiting Operations team required centralized, proactive technical support to meet ambitious hiring goals and maintain uptime during faster hiring cycles.

They added a dedicated Greenhouse Technical Account Manager alongside their Customer Support Manager to provide ongoing strategic and technical assistance. The TAM accelerated troubleshooting, tracked account health, helped automate offer creation, improved reporting and GDPR workflows, and cut median ticket resolution time by a business day—boosting productivity and enabling Booking.com to roll out global hiring initiatives more efficiently.

Booking.com

Quentin Moll

Recruiting Operations and Systems Team Leader